Our growing company is searching for a competitive Sales Assistant who can offer reliable support to the sales team and help improve efficiency as sales volume increases. The Sales Assistant will be responsible for order processing into Kingdee system and maintaining regular contact with dealers & customers, ensuring that all sales documents and agreements are completed before they are filed and updating the customer contact information as needed. The goal is to provide high-class customer service and to increase company’s growth and revenue through sales maximization.

1. Ensure high levels of customer satisfaction through excellent sales logistics service;

确保良好的商务及物流服务，提升客户满意度；

2. Promote Heidolph and ascertain customers’ needs and wants via email or hotline；

通过电话及邮件，宣传Heidolph产品及服务，跟进客户需求；

3. Follow all complains policies and procedures，responsible for quotation, processing order booking & shipping, invoice, regular payment chasing;

按照公司政策及程序，跟进订单处理，包括订单报价，订单跟踪，订货/发货，发票处理及定期催款；

4. Be involved in stock control and management；

协助库存的管理及控制；

5. Answering queries via email or hotline from customers. Giving advice and guidance on product selection to customers；

跟进客户的热线电话或邮件咨询；对用户或经销商选型进行建议；

6. Report on regular basis to supervisor, and communicate with any potential problems, maintain accurate reporting, records, and files necessary, perform other tasks assigned by manager;

定期向主管汇报，沟通相关潜在问题，保持准确的报告、记录和文件，完成领导分配的其他任务；

7. Sales related reports preparing；

销售数据及相关文件资料的整理准备；

8. Responsible dealing with customer complaints and communicate with supervisor；

处理客户投诉及内部沟通反馈；

9. Daily office administration;

办公室日常行政管理;

10. Help sales and customers in customs declaration and clearance of foreign trade contracts；

协助销售及客户进行外贸合同的报关及清关事宜；

11. Being responsible for payment collection;

日常用户和经销商付款催款、对账;

1. Bachelor’s or above degree, Pharmaceutical, Chemical, Biology or Engineering education background is preferred;

本科或以上学历，化学、制药等理工科或相关专业背景者优先；

2. Proven working experience in sales assistant field. Basic understanding of sales principles and customer service practices；

具有销售助理工作经验，熟悉销售及客户服务相关流程；

3. Proficiency in English；

熟练的英语表达能力；

4. Strong interpersonal, oral and written communication, and presentation skills ；

较强的人际关系、口头及书面沟通和表达能力；

5. Customer service focus；

良好的客户服务理念；

6. Basic administration skills；

具有基础行政管理经验；

7. Skillful of Microsoft Office especially for Excel；

熟练使用office 办公软件,尤其是Excel；

8. Kingdee ERP experience is preferred；

具有金蝶系统使用经验者优先；

9. Able to work as part of a sales team；

愿意协助部分销售工作；

10. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

Our growing company is searching for an experienced General Manager Assistant to support the General Manager in daily business operations on HR, Administration and Finance aspects.

Responsibilities include but not limited to searching & hiring open positions, cooperating with external finance consultant to process finance related matters, preparing data analysis, administrating office issues.

Our ideal candidate will have finance skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you will often be acting as a liaison between managers, employees and General Manager.

我们正在寻找具有经验丰富的总经理助理，在日常业务运营中为总经理提供财务、人事和行政方面的支持。该职位的候选人必须具有人力资源、行政管理经验和财务背景。

职责包括但不限于寻找和雇用空缺职位、与外部财务顾问合作处理财务相关事宜、根据需求准备数据分析和报告、管理与办公室运营相关问题。

理想候选人应具有基本的财务技能和商业运营思维。 同时，还应该能够熟练地组织和解决问题。

1.HR人事部分

1.1 Managing the recruitment and selection process. Supporting General Manager to review resumes/applications and conducting first round of telephonic interview for the candidates;

管理招聘和候选人筛选流程。协助总经理进行候选人筛选，并对候选人进行第一轮电话面试；

1.2 Developing and executing overall HR strategies and procedures across the organization;

内制定和执行人力资源策略和流程；

1.3 Reporting to management and provide decision support through HR metrics；

向管理层报告并通过人力资源指标提供决策支持；

1.4 Ensuring legal compliance throughout human resource management；

在整个人力资源管理中确保法律合规；

1.5 Coordinating new employee orientation and facilitating newcomers joining formalities；

组织协调新员工的入职培训，并为新员工加入手续提供便利；

1.6 Keeping records of staff insurance and ensuring timely renewal;

记录员工保险并及时续保；

2.Finance Controller 财务部分

2.1 Collaborating and supporting external finance consultant on General Ledger account management;

协助财务顾问公司完成全盘账务处理;

2.2 Auditing various expenses according to the measures and requirements. Include but not limit to stuffs reimbursement;

根据公司财务制度和有关规定，进行各项费用的审核工作。包括但不限于公司员工的差旅报销；

2.3 Managing the entity’s cash flow. Liaising with bank on fund arrangements；

管理资金安排并与银行保持联系;

2.4 Participating together with external finance consultant in communications with banks, tax authority, Industry and Commerce and other institutions;

与财务顾问公司一起处理银行、税务、工商及其他相关部门的相关事宜；

2.5 Developing and providing the diversity analysis report on specific areas, like daily flash report, sales analysis/matrix report, expense report, PPV report, etc;

对P&L的项目进行定期分析，给出实际与预测/上一年/预算的差异原因；

2.6 Supporting on special data analysis requirements from management team；

开发和提供部分项目的多样性分析。包括日常经营报告、销售分析报告、费用报告、采购价格差异报告等；

2.7 Reviewing, negotiating procurement contracts and controlling procurement costs；

管理层的一些其他特殊数据分析需求提供支持；

2.8 Preparing accounting vouchers, bank reconciliation and reviewing bills；

审核采购合同，监督采购成本；

2.9 Keeping invoices and issuing invoice to external parties;

制作记账凭证、银行对账、单据审核；

2.10 Be responsible for the company's fixed asset management. Organizing regularly fixed assets checking；

为客户开具并保管发票；

2.11 Organizing and coordinating annual audit；

负责公司固定资产管理，定期组织固定资产盘点工作；

2.12 Familiar with China Customs import and export procedure;

协调组织年度审计；

3.Administration 行政部分

3.1 Coordinate with IT service company for IT equipment service and management;

协调IT外包公司对公司IT设备的日常管理和维护;

3.2 Purchase operation related items include but not limited IT equipment;

采购办公用品及IT设备；

3.3 Supervising day-to-day office administration. Ensures a safe and well-maintained facility that meets environmental, health, and safety standards；

办公室日常管理，维护良好的办公环境;

3.4 Other tasks assigned by General Manager;

其他总经理安排的工作；

1.Bachelor’s Degree in Finance, Accounting or related field required;

财务、会计或相关专业本科以上。拥有人力资源证书优先；

2.3+ years or progressive accounting and financial management, HR and Admin experience in foreign entities in China；

3年以上外企财务、人事、行政工作经验；

3.Excellent written and oral communication skills, also in English language；

良好的书面和口头沟通能力。英语作为工作语言；

4.Proficient in using MS Office, especially for Excel and Excel VBA programing；

熟练使用MS Office办公软件，尤其是Excel及Excel VBA编程；

5. Skillfully use Kingdee ERP system；

熟练使用金蝶ERP，清晰了解金蝶ERP商务、财务、销售等重要节点；

6. Finance experience with imported industrial products. Understand import&export, swap payment；

具有进口工业品贸易财务经验，了解进出口及换、付汇流程；

7. Excellent data analyzing capability and skills；

出色的数据分析能力；

8. Honest, with a strong sense of responsibility, and professional accomplishment；

为人正直，具有强烈的责任感、优秀的职业素养；

9. A positive attitude with a desire to grow and learn；

积极的工作态度，渴望学习和成长；

10. Teamwork spirit；

团队合作精神；

11. Effective time management skills, with strong organization and prioritization abilities；

有效的时间管理技巧，具有出色的组织能力和优先级分配能力；

12. Great interpersonal and communication skills；

出色的人际交往和沟通能力出色的数据分析能力；

13. Strong problem-solving abilities.

强大的解决问题能力。

Conducting market research; preparing product technical information; determining successful application stories; time-integrated plans for product introduction and promotion; developing marketing strategies; technical support.

1. Assesses market competition by comparing the company's product to competitors' products. Prepare and update market overview for management team;;

通过产品对比，及时分析市场竞争。为管理层提供市场分析及建议；

2. Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses;

为管理层提供短期和长期产品销量预测、相关销售数据分析及报告；

3. Technical support such as product seminar, demonstration, translating and editing technical documents, answering technical questions and requests. Provides product and application trainings to internal sales and external customers.

技术支持，比如产品讲座、产品演示、翻译和编辑技术资料、回答技术问题。为内部和外部客户提供产品和应用培训；

4. Evaluate product futures by calling on customers individually or together with field salespeople. And provide sales suggestions；

通过独自客户拜访或与销售共同拜访，评估产品性能，提出销售建议；

5. Obtains product market share individually and together with sales team/ business partners. Work with National Sales Manager to develop product sales strategies；

独自或与商业合作伙伴一起分析市场份额。与全国销售经理共同制定销售策略；

6. Brings new products to market by analyzing proposed product futures, applications and competition;.

通过分析新产品特点、应用和市场竞争，制定新产品上市策略；

7. Work together with marketing team to develop efficient marketing communication tools to improve product awareness;

与市场部一起，开发不同的营销工具，提升产品市场影响力和关注度；

8. Positively represent Heidolph at all times throughout customer and agent locations;

在任何时候，包括在客户处及经销商处，积极代表Heidolph处理相关事宜;

9. Work together with salesperson to build up customer map. Expand geographical coverage to high-end customers;

推动销售共同建立用户地图。扩大高端用户覆盖面；

10. Achieve assigned product sales target.

完成公司指定的产品销售任务。

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 3+ years of product management/business development/technique support experience with the research laboratory industry products, preferably with lab experience；

3年及以上实验室仪器行业产品管理、业务拓展、技术支持经验，有研究实验室工作经验者优先；

3. Strong interpersonal, oral and written communication, and presentation skills；

较强的人际关系、口头和书面沟通和表达能力；

4. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

5. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件及互联网相关应用；

6. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

7. Be able and willing to travel to customer locations；

能够并愿意出差到不同的客户所在地；

8. Fluent English；

熟练的英语表达能力；

Our Sales Representative is responsible for the sales of all Heidolph products and services within a defined territory, maintains effective customer and dealer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts.

1.Perform sales visits and vendor relations with all customers and potential customers, offer basic training and technical support, develop and maintain effective customer relations with purchasing and end-user within assigned territory；be able to manage and control projects independently;

在负责区域内开发和拓展客户资源，对区域内的所有客户及潜在客户进行销售拜访，提供基础的培训和技术支持，并与客户及采购部门维持良好的关系；能够管理并控制销售项目；

2. Develop and execute sales and marketing plans to expand sales performance within assigned territory，join in related marketing events such as exhibition, lobby show, etc.; Maintain and manage a pipeline of opportunities to meet or exceed sales objectives；

在负责区域内制定和执行相应的销售及市场推广计划，积极参与区域市场活动，实现销售目标的拓展；管理和维护销售线索，以实现或超过销售目标；

3. Introduces new products and services, and keep informed of new products，services and other necessary information to customers;

在负责区域内向客户推广新产品及服务，并确保客户及时了解相关必要信息；

4. Channel Development and cooperate with dealers within assigned territory，responsible for all trainings, marketing events and business support, as well as inventory management; Implement interregional project management and coordination according to Heidolph China channel policy；

在负责区域内进行渠道开发，并且与代理商进行充分的沟通合作，负责相关培训、市场活动及销售支持工作，做好库存管控，并依据Heidolph中国分公司的渠道政策进行区域内和区域间的项目沟通和协调工作；

5. Utilize available resources and cooperate effectively with cross-functional internal resources and external partners；

最大化利用所有资源，并与内部各职能部门及外部各种合作伙伴维持良好及有效的合作关系；

6. Report on regular basis to supervisor, and communicate with any customer & partner issues or potential problems, maintain accurate reporting, records, and files necessary for proper management of territory, perform other tasks assigned by manager；

定期向主管汇报，沟通相关客户及合作伙伴的任何问题或潜在问题，保持准确的报告、记录和文件，以便对区域进行适当的管理，完成领导分配的其他任务；

7. Follow up contract progress;

跟进销售合同及相关事宜；

8. Research competitor and industry activity, keep an eye on market trend;

密切关注市场动态，了解竞争对手信息及行业动态;

9. Positively represent Heidolph at all times throughout customer and agent locations;

在任何时候，包括在客户处及经销商处，积极代表Heidolph处理相关事宜；

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 3+ years of sales experience with the research laboratory industry products, preferably with lab experience；

3年及以上实验室仪器行业销售经验，有研究实验室工作经验者优先；

3. Strong interpersonal, oral and written communication, and presentation skills；

较强的人际关系、口头和书面沟通和表达能力；

4. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

5. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件及互联网相关应用；

6. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

7. Be able and willing to travel to customer locations；

能够并愿意出差到不同的客户所在地；

8. Fluent English；

熟练的英语表达能力；

We are looking for competitive Service Engineer who is responsible for the installation, maintenance and service of sold products. The job is mainly in-house and on-site service, preventive maintenance, technical support solutions, as well as establishing well-organized service process. The goal is to provide high class after sales service and increase company’s core competence.

1.Be responds to customer complaints in time. Oversee all services and workspaces in shop or on-site;

及时响应并解决用户的问题。处理室内及现场的所有售后服务及维修工作；

2.Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns;

通过经验和知识，为用户提供满意的回复，始终如一地提出色的客户服务体验；

3.Act as the highest source of information for all service, and product-knowledge concerns and work process matters (for both employees and customers);

熟悉并通晓售后服务、产品知识、内部工作流程；

4.Evaluates and resolves problems of the failed units. Installs, repairs, tests, maintains equipment and trains customers；

评估和解决故障设备的问题。安装、修理、测试和维护设备。为客户提供培训；

5.Maintains product manuals and helps on technical brochures checking；

维护、翻译产品手册；协助技术文件的检查；

6.Analyzes, inspects and reviews findings to report to the headquarter for improving the product performance, design or quality;

分析、检查和审查故障结果，向总部报告，以提高产品性能、设计或质量；

7.Manage and maintains relations with distributors’ service person and set up communication community to deliver the service knowledge;

管理并维持与分销商服务人员的关系，并成立沟通社区，提供服务知识；

8.Organize and set up service system and procedure;

组织并建立售后服务体系;

9.Organize and responsible for servicer events for the customer, to improve sales and marketing results by service, and promote good brands influence;

组织并跟进客户端的现场服务活动，以服务带动销售及市场推广，提升品牌形象；

10.Keep a safe and clean workspace at all times;

随时保持安全干净的工作空间；

11.Follow and abide by all industry standards, regulations, and laws;

遵守并遵守所有行业标准、法规和法律；

12.Help train new employees in company procedures, including safety and work processes;

帮助新员工培训公司程序，包括安全和工作流程；

13.Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company service.

了解行业标准以及任何可使公司售后服务受益的创新、资料、工具和/或流程。

1.Proven working experience in service field. Basic understanding of sales principles and customer service practices;

在售后服务领域拥有良好的工作经验。了解销售原则和客户服务实践；

2.5+ years’ service experience in laboratory equipment industry；

5年以上实验室仪器维修经验；

3.Clear service management knowledge；

良好、清晰的维修及售后服务管理经验、思路；

4.Excellent written and oral communication skills, also in English language；

优秀的书面和口头沟通能力。英语作为工作语言；

5.Able to travel if necessary；

可以出差；

6.Knowledge and experience of 3rd party service engineer management；

可管理并协调第三方售后服务工程师；

7.Proficient in using MS Office；

熟练使用MS Office办公软件；

8.Honest, with a strong sense of responsibility, and professional accomplishment；

为人正直，具有强烈的责任感、优秀的职业素养；

9.A positive attitude with a desire to grow and learn；

积极的工作态度，渴望学习和成长；

10.Teamwork spirit；

团队合作精神；

11.Effective time management skills, with strong organization and prioritization abilities;

有效的时间管理技巧，具有出色的组织能力和优先级分配能力。

Our Sales Representative is responsible for the sales of all Heidolph products and services within a defined territory, maintains effective customer and dealer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts.

1. Perform sales visits and vendor relations with all customers and potential customers, offer basic training and technical support, develop and maintain effective customer relations with purchasing and end-user within assigned territory；be able to manage and control projects independently;

在负责区域内开发和拓展客户资源，对区域内的所有客户及潜在客户进行销售拜访，提供基础的培训和技术支持，并与客户及采购部门维持良好的关系；能够管理并控制销售项目；

2. Develop and execute sales and marketing plans to expand sales performance within assigned territory，join in related marketing events such as exhibition, lobby show, etc.; Maintain and manage a pipeline of opportunities to meet or exceed sales objectives；

在负责区域内制定和执行相应的销售及市场推广计划，积极参与区域市场活动，实现销售目标的拓展；管理和维护销售线索，以实现或超过销售目标；

3. Introduces new products and services, and keep informed of new products，services and other necessary information to customers;

在负责区域内向客户推广新产品及服务，并确保客户及时了解相关必要信息；

4. Channel Development and cooperate with dealers within assigned territory，responsible for all trainings, marketing events and business support, as well as inventory management; Implement interregional project management and coordination according to Heidolph China channel policy；

在负责区域内进行渠道开发，并且与代理商进行充分的沟通合作，负责相关培训、市场活动及销售支持工作，做好库存管控，并依据Heidolph中国分公司的渠道政策进行区域内和区域间的项目沟通和协调工作；

5. Utilize available resources and cooperate effectively with cross-functional internal resources and external partners；

最大化利用所有资源，并与内部各职能部门及外部各种合作伙伴维持良好及有效的合作关系；

6. Report on regular basis to supervisor, and communicate with any customer & partner issues or potential problems, maintain accurate reporting, records, and files necessary for proper management of territory, perform other tasks assigned by manager.

定期向主管汇报，沟通相关客户及合作伙伴的任何问题或潜在问题，保持准确的报告、记录和文件，以便对区域进行适当的管理，完成领导分配的其他任务；

7. Follow up contract progress；

跟进销售合同及相关事宜；

8. Research competitor and industry activity, keep an eye on market trend；

密切关注市场动态，了解竞争对手信息及行业动态；

9. Positively represent Heidolph at all times throughout customer and agent locations;

在任何时候，包括在客户处及经销商处，积极代表Heidolph处理相关事宜;

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 3+ years of sales experience with the research laboratory industry products, preferably with lab experience；

3年及以上实验室仪器行业销售经验，有研究实验室工作经验者优先；

3. Strong interpersonal, oral and written communication, and presentation skills；

较强的人际关系、口头和书面沟通和表达能力；

4. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

5. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件及互联网相关应用；

6. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

7. Be able and willing to travel to customer locations；

能够并愿意出差到不同的客户所在地；

8. Fluent English；

熟练的英语表达能力；

Our Area Sales Manager is responsible for the sales of all Heidolph products and services within a defined territory, maintains effective customer and dealer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts. What is more, he/she shall have the experience of establishing area sales team and daily management.

主要负责在指定区域内海道尔夫全线产品的销售及售后跟进工作，维护良好的客户及渠道关系，在现有基础上，开发新的市场增长机会，确保市场覆盖及渗透率，实现要求的销售及利润目标。同时，负责区域团队的建立和管理。

1. Perform sales visits and vendor relations with all customers and potential customers, offer basic training and technical support, develop and maintain effective customer relations with purchasing and end-user within assigned territory；be able to manage and control projects independently;

在负责区域内开发和拓展客户资源，对区域内的所有客户及潜在客户进行销售拜访，提供基础的培训和技术支持，并与客户及采购部门维持良好的关系；能够管理并控制销售项目；

2. Develop and execute sales and marketing plans to expand sales performance within assigned territory，join in related marketing events such as exhibition, lobby show, etc.; Maintain and manage a pipeline of opportunities to meet or exceed sales objectives；

在负责区域内制定和执行相应的销售及市场推广计划，积极参与区域市场活动，实现销售目标的拓展；管理和维护销售线索，以实现或超过销售目标；

3. Introduces new products and services, and keep informed of new products，services and other necessary information to customers;

在负责区域内向客户推广新产品及服务，并确保客户及时了解相关必要信息；

4. Cooperate with dealers within assigned territory，responsible for all trainings, marketing events and business support, as well as inventory management; Implement interregional project management and coordination according to Heidolph China channel policy；

在负责区域内与代理商进行充分的沟通合作，负责相关培训、市场活动及销售支持工作，做好库存管控，并依据Heidolph中国分公司的渠道政策进行区域内和区域间的项目沟通和协调工作；

5. Utilize available resources and cooperate effectively with cross-functional internal resources and external partners；

最大化利用所有资源，并与内部各职能部门及外部各种合作伙伴维持良好及有效的合作关系；

6. Report on regular basis to supervisor, and communicate with any customer & partner issues or potential problems, maintain accurate reporting, records, and files necessary for proper management of territory, perform other tasks assigned by manager.

定期向主管汇报，沟通相关客户及合作伙伴的任何问题或潜在问题，保持准确的报告、记录和文件，以便对区域进行适当的管理，完成领导分配的其他任务；

7. Follow up contract progress；

跟进销售合同及相关事宜；

8. Research competitor and industry activity, keep an eye on market trend；

密切关注市场动态，了解竞争对手信息及行业动态；

9. Positively represent Heidolph at all times throughout customer and agent locations;

在任何时候，包括在客户处及经销商处，积极代表Heidolph处理相关事宜;

10. Experience in office establishment and team management is preferred.

有部门创建和团队管理经验者优先。

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 5+ years of sales experience with the research laboratory industry products, preferably with lab experience；

5年及以上实验室仪器行业销售经验，有研究实验室工作经验者优先；

3. Strong interpersonal, oral and written communication, and presentation skills；

较强的人际关系、口头和书面沟通和表达能力；

4. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

5. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件及互联网相关应用；

6. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

7. Be able and willing to travel to customer locations；

能够并愿意出差到不同的客户所在地；

8. Excellent management sales skills and data analysis capability；

出色的销售管理能力及数据分析能力；

9. Fluent English；

熟练的英语表达能力；