Heidolph Instruments Shanghai Limited is the subsidiary of Heidolph Instruments GmbH & Co. KG, which is a German company. We are searching for a competitive an experienced Supply Chain Specialist (SCS) to ensure our supply chain and logistics operations function properly. The Supply Chain Specialist will be responsible for inter-company order processing, shipping, inventory, planning, Customs clearance, etc. In this role, you will collaborate with other departments, such as Sales, Operations and Finance, to create effective business plans and control inventory level, so teamwork and communication skills are important. You should have a strategic, analytical mind.

海道尔夫仪器设备（上海）有限公司是德国 Heidolph Instruments GmbH＆ Co. KG 的子公司。 我们正在寻找具有竞争力的、经验丰富的供应链专员（ SCS），以确保供应链和物流运作正常。 供应链专员将负责与总部的订单处理、运输安排、库存管理、需求计划、海关 清关等工作。在此职位上，您将与其他部门（例如销售，商务和财务）合作，以制定有效的业务计划并控制库存水平，因此团队合作和沟通技巧很重要。 您应该具有良好的战略思考和数据分析能力。

1. Develop appropriate supply chain strategy to support business development adapted to changing market conditions or cost effective solutions for supply chain processes;

制定支持公司业务发的供应链策略，从而适应不断变化的市场条件或降低供应链成本；

2. Analysis and monitor open Purchase Orders, Stock Status and backlog orders to ensure on time delivery;

分析并监控未完成的采购订单、库存状态和未执行订单，以确保按时交货；

3. Monitor and maintain inventory level to ensure rotation and maximize working capital;

监控和维持合理的库存。确保库存快速周转并***化提升运营资金使用效率；

4. Works with German headquarter, bounded /normal warehouses, to determine and set up transfers；

与德国总部、保税库/非保仓库合作，安排货物以满足需求；

5. Resolve issues that come up (e.g. delays in delivery, accidents)；

解决出现的问题（例如，交货延迟，事故）；

6. Collaborate with Sales, Operation departments to prepare sales forecast and purchasing plan;

与销售、运营部门合作，准备销售预测和安排采购计划；

7. Collaborate with import agent to organize import and export business;

准备清关文件，与报关行配合，安排产品进口或出口；

8. Prepare documents for Finance department on requests;

根据要求为财务部门准备文件;

9. Leading the internal initiative to implement and maintain an effective and accurate physical inventory system, including ERP transaction accuracy, physical inventory events, and cycle counting as appropriate;

维护有效且准确的实物盘存系统，包括 ERP 交易的准确性，实物盘存事 件以及适当的盘点周期；

10. Data analysis per management team request;

基于管理层要求的数据分析；

1. Bachelor’s or above degree, in Business Administration, Supply Chain/Logistics, or equivalent experience education background;

拥有国际经济与贸易、工商管理、供应链/物流或相关专业本科或以上学历；

3+ years of supply chain, logistics and Customs clearance experience；

3 年以上的供应链经验，且有进出口清关经验（必须）；

3. Proficiency in English；

精通英语（必须）；

4. Skillful of Microsoft Office especially for Excel. Strong data analysis capability;

熟练使用 Microsoft Office，尤其是 Excel。具有优秀的数据分析能力（必须）；

5. Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges；

善于学习，能够同时处理多个任务，保持专注并适应各种挑战；

6. Strong interpersonal, oral and written communication, and presentation skills；

良好的人际交往、口头和书面沟通及表达能力；

7. Kingdee ERP experience is preferred；

有金蝶 ERP 经验者优先；

8. Minhang district is preferred；

居住上海市闵行区优先；

Conducting market research; preparing product technical information; determining successful application stories; time-integrated plans for product introduction and promotion; developing marketing strategies; technical support.

1. Assesses market competition by comparing the company's product to competitors' products. Prepare and update market overview for management team;;

通过产品对比，及时分析市场竞争。为管理层提供市场分析及建议；

2. Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses;

为管理层提供短期和长期产品销量预测、相关销售数据分析及报告；

3. Technical support such as product seminar, demonstration, translating and editing technical documents, answering technical questions and requests. Provides product and application trainings to internal sales and external customers.

技术支持，比如产品讲座、产品演示、翻译和编辑技术资料、回答技术问题。为内部和外部客户提供产品和应用培训；

4. Evaluate product futures by calling on customers individually or together with field salespeople. And provide sales suggestions；

通过独自客户拜访或与销售共同拜访，评估产品性能，提出销售建议；

5. Obtains product market share individually and together with sales team/ business partners. Work with National Sales Manager to develop product sales strategies；

独自或与商业合作伙伴一起分析市场份额。与全国销售经理共同制定销售策略；

6. Brings new products to market by analyzing proposed product futures, applications and competition;.

通过分析新产品特点、应用和市场竞争，制定新产品上市策略；

7. Work together with marketing team to develop efficient marketing communication tools to improve product awareness;

与市场部一起，开发不同的营销工具，提升产品市场影响力和关注度；

8. Positively represent Heidolph at all times throughout customer and agent locations;

在任何时候，包括在客户处及经销商处，积极代表Heidolph处理相关事宜;

9. Work together with salesperson to build up customer map. Expand geographical coverage to high-end customers;

推动销售共同建立用户地图。扩大高端用户覆盖面；

10. Achieve assigned product sales target.

完成公司指定的产品销售任务。

1. 1. Bachelor’s or above degree, major in papharmaceutical, chemical, or biology;

本科或以上学历，化学、制药、生物专业；

2. 3+ years of product management/business development/technique support experience with the research laboratory industry products, preferably with lab experience；

3年及以上实验室仪器行业产品管理、业务拓展、技术支持经验，有研究实验室工作经验者优先；

3. Strong interpersonal, oral and written communication, and presentation skills；

较强的人际关系、口头和书面沟通和表达能力；

4. Strong anti-pressure and self-motivation ability；

具有较强的抗压能力及自我激励能力；

5. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件及互联网相关应用；

6. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

7. Be able and willing to travel to customer locations；

能够并愿意出差到不同的客户所在地；

8. Fluent English；

熟练的英语表达能力；

We are looking for competitive Service Engineer who is responsible for the installation, maintenance and service of sold products. The job is mainly in-house and on-site service, preventive maintenance, technical support solutions, as well as establishing well-organized service process. The goal is to provide high class after sales service and increase company’s core competence.

1.Be responds to customer complaints in time. Oversee all services and workspaces in shop or on-site;

及时响应并解决用户的问题。处理室内及现场的所有售后服务及维修工作；

2.Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns;

通过经验和知识，为用户提供满意的回复，始终如一地提出色的客户服务体验；

3.Act as the highest source of information for all service, and product-knowledge concerns and work process matters (for both employees and customers);

熟悉并通晓售后服务、产品知识、内部工作流程；

4.Evaluates and resolves problems of the failed units. Installs, repairs, tests, maintains equipment and trains customers；

评估和解决故障设备的问题。安装、修理、测试和维护设备。为客户提供培训；

5.Maintains product manuals and helps on technical brochures checking；

维护、翻译产品手册；协助技术文件的检查；

6.Analyzes, inspects and reviews findings to report to the headquarter for improving the product performance, design or quality;

分析、检查和审查故障结果，向总部报告，以提高产品性能、设计或质量；

7.Manage and maintains relations with distributors’ service person and set up communication community to deliver the service knowledge;

管理并维持与代理商服务人员的关系，并成立沟通社区，提供服务知识；

8.Organize and set up service system and procedure;

组织并建立售后服务体系;

9.Organize and responsible for servicer events for the customer, to improve sales and marketing results by service, and promote good brands influence;

组织并跟进客户端的现场服务活动，以服务带动销售及市场推广，提升品牌形象；

10.Keep a safe and clean workspace at all times;

随时保持安全干净的工作空间；

11.Follow and abide by all industry standards, regulations, and laws;

遵守并遵守所有行业标准、法规和法律；

12.Help train new employees in company procedures, including safety and work processes;

帮助新员工培训公司程序，包括安全和工作流程；

13.Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company service.

了解行业标准以及任何可使公司售后服务受益的创新、资料、工具和/或流程。

1.Proven working experience in service field. Basic understanding of sales principles and customer service practices;

在售后服务领域拥有良好的工作经验。了解销售原则和客户服务实践；

2.5+ years’ service experience in laboratory equipment industry；

5年以上实验室仪器维修经验；

3.Clear service management knowledge；

良好、清晰的维修及售后服务管理经验、思路；

4.Excellent written and oral communication skills, also in English language；

优秀的书面和口头沟通能力。英语作为工作语言；

5.Able to travel if necessary；

可以出差；

6.Knowledge and experience of 3rd party service engineer management；

可管理并协调第三方售后服务工程师；

7.Proficient in using MS Office；

熟练使用MS Office办公软件；

8.Honest, with a strong sense of responsibility, and professional accomplishment；

为人正直，具有强烈的责任感、优秀的职业素养；

9.A positive attitude with a desire to grow and learn；

积极的工作态度，渴望学习和成长；

10.Teamwork spirit；

团队合作精神；

11.Effective time management skills, with strong organization and prioritization abilities;

有效的时间管理技巧，具有出色的组织能力和优先级分配能力。

In the designated region, our Account Manager is responsible for the direct sales and distribution of the complete range of Heidolph products. Focus on maintaining strong customer and channel relationships, while also possessing the ability to independently develop markets. Through channel management and personal effort, continuously seek new opportunities for business growth, ensuring market coverage and penetration rates, and thereby achieving the company's required sales and profit targets.

我们的客户经理在指定区域内，负责海道尔夫全线产品的直销及分销工作。专注于维护良好的客户及渠道关系，同时具备独立自主开发市场的能力。通过渠道管理及个人的努力，不断寻求新的市场增长机会，以确保市场覆盖及渗透率，从而实现公司要求的销售目标及利润目标。

1. Independently develop and expand customer resources in the responsible region, conduct sales visits to all customers and potential customers in the region. Can independently and proficiently complete product and application introductions and provide basic training and technical support to users and dealers. Able to independently manage and control sales opportunities;

在负责的地区独立开拓和扩展客户资源，对地区内所有客户及潜在客户进行销售拜访。能够独立且熟练地完成产品和应用介绍，并能为用户和经销商提供基础的培训和技术支持。能够独立管理和控制销售机会；

2. Be responsible for developing and implementing relevant sales plans and marketing plan. Actively promote and participate in regional marketing activities. Managing and maintaining sales leads to lay the groundwork for achieving sales targets；

负责制定和实施负责区域的销售计划和市场推广计划。积极推动和参与区域市场活动，管理和维护销售线索，为完成销售目标做好铺垫；

3. Responsible for developing regional sales channels, maintaining close communication and cooperation with potential and existing distributors, and providing comprehensive sales support and training, including product knowledge, organizing market activities, and sales skills. Regularly review sales performance with distributors and assist in solving problems encountered during the sales process. Responsible for supervising and controlling distributors' inventory, ensuring that inventory management reaches optimal status. Through the CRM system, analyze potential markets with distributors and share business opportunities, helping them improve sales opportunities. Follow Heidolph China's channel policy to communicate and coordinate with relevant parties in the region to ensure the smooth progress of projects;

负责开拓区域销售渠道，与潜在和现有代理商保持密切沟通合作，提供全方位的销售支持和培训，包括产品知识、市场活动组织和销售技巧。定期与代理商进行销售业绩的回顾，并协助解决销售过程中遇到的问题。负责监督和控制代理商的库存，确保库存管理达到最佳状态。通过CRM系统，与代理商分析潜在市场及共享商机信息，帮助他们提高销售机会。遵循Heidolph中国的渠道政策，与区域内和区域间的项目相关方进行沟通和协调工作，确保项目的顺利进行；

4. Utilize available resources and cooperate effectively with cross-functional internal resources and external partners；

最大化利用所有资源，并与内部各职能部门及外部各种合作伙伴维持良好及有效的合作关系；

5. To professionally and punctually complete written reports as required by the company；

以专业的方式，按时完成公司要求的书面汇报；

6. Follow up contract progress.

跟进销售合同及相关事宜；

7. Continuously monitor and analyze competitor and industry activities, while staying abreast of emerging market trends；

密切关注市场动态，了解竞争对手信息及行业动态；

8. Exemplify the values and mission of Heidolph whenever interacting with customers and agents;

无论何时与客户和代理商接触，都积极代表海道尔夫公司;

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 3+ years of sales experience with the research laboratory industry products, preferably with lab experience；

3年及以上实验室仪器行业销售经验，有研究实验室工作经验者优先；

3. Require strong interpersonal skills, including excellent communication skills (both verbal and written), the ability to work collaboratively as part of a team, strong self-presentation skills, and the capacity for self-reflection to continuously improve personal skills for optimal performance；

应具备强大的人际关系技巧，包括出色的沟通能力（口头和书面），具备团队合作精神和优秀的自我表现能力，并具备反思能力，持续改进个人技能，以达到良好的表现；

4. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件、CRM及互联网相关应用；

5. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

6. Be able and willing to travel；

能够并愿意出差；

In the designated region, our regional manager is responsible for direct and indirect sales, sales management, and regional marketing of Heidolph full range of products. He/she also needs to complete the corresponding direct sales, distribution, and marketing activities in his/her sales territory. Through channel management and team efforts, he/she continuously seeks new market growth opportunities to ensure market coverage and penetration rates, thus achieving the company's sales and profit targets.

我们的区域经理负责在指定区域内开展海道尔夫全线产品的直销、分销和销售管理工作，同时也需要亲自对自己所负责的销售区域开展相应的直销、分销和市场推广工作。借助渠道管理和团队合作的努力，持续追求新的市场增长机会，以确保公司所设定的销售目标和利润目标得以实现。

1. Provide effective management, training, and guidance for sales within the region;

对区域内销售提供有效的管理、培训和指导；

2. Be responsible for developing and implementing relevant sales plans and marketing plan. Actively promote and participate in regional marketing activities. Managing and maintaining sales leads to lay the groundwork for achieving sales targets；

负责制定和实施负责区域的销售计划和市场推广计划。积极推动和参与区域市场活动，管理和维护销售线索，为完成销售目标做好铺垫；

3. Responsible for developing regional sales channels, maintaining close communication and cooperation with potential and existing distributors, and providing comprehensive sales support and training, including product knowledge, organizing market activities, and sales skills. Regularly review sales performance with distributors and assist in solving problems encountered during the sales process. Responsible for supervising and controlling distributors' inventory, ensuring that inventory management reaches optimal status. Through the CRM system, analyze potential markets with distributors and share business opportunities, helping them improve sales opportunities. Follow Heidolph China's channel policy to communicate and coordinate with relevant parties in the region to ensure the smooth progress of projects;

负责开拓区域销售渠道，与潜在和现有代理商保持密切沟通合作，提供全方位的销售支持和培训，包括产品知识、市场活动组织和销售技巧。定期与代理商进行销售业绩的回顾，并协助解决销售过程中遇到的问题。负责监督和控制代理商的库存，确保库存管理达到最佳状态。通过CRM系统，与代理商分析潜在市场及共享商机信息，帮助他们提高销售机会。遵循Heidolph中国的渠道政策，与区域内和区域间的项目相关方进行沟通和协调工作，确保项目的顺利进行；

4. Independently develop and expand customer resources in the responsible region, conduct sales visits to all customers and potential customers in the region. Can independently and proficiently complete product and application introductions and provide basic training and technical support to users and dealers. Able to independently manage and control sales opportunities；

在负责的地区独立开拓和扩展客户资源，对地区内所有客户及潜在客户进行销售拜访。能够独立且熟练地完成产品和应用介绍，并能为用户和经销商提供基础的培训和技术支持。能够独立管理和控制销售机会；

5. Utilize available resources and cooperate effectively with cross-functional internal resources and external partners；

最大化利用所有资源，并与内部各职能部门及外部各种合作伙伴维持良好及有效的合作关系；

6. To professionally and punctually complete written reports as required by the company;

以专业的方式，按时完成公司要求的书面汇报；

7. Follow up contract progress；

跟进销售合同及相关事宜；

8. Research competitor and industry activity, keep an eye on market trend；

密切关注市场动态，了解竞争对手信息及行业动态；

9. Exemplify the values and mission of Heidolph whenever interacting with customers and agents;

无论何时与客户和代理商接触，都积极代表海道尔夫公司;

1. Bachelor’s or above degree, pharmaceutical, chemical, and biology background or equivalent work experience preferred;

本科或以上学历，化学、制药、生物或相关背景者优先；

2. 5 years or more sales experience in the laboratory instrument industry, 2 years or more experience in regional sales management. Candidates with laboratory experience are preferred；

5年及以上实验室仪器行业销售经验，2年以上区域销售团队管理经验。有实验室工作经验者优先；

3. Require strong interpersonal skills, including excellent communication skills (both verbal and written), the ability to work collaboratively as part of a team, strong self-presentation skills, and the capacity for self-reflection to continuously improve personal skills for optimal performance；

应具备强大的人际关系技巧，包括出色的沟通能力（口头和书面），具备团队合作精神和优秀的自我表现能力，并具备反思能力，持续改进个人技能，以达到良好的表现；

4. Computer proficiency in MS Office and the internet；

熟练使用office 办公软件、CRM及互联网相关应用；

5. Must possess the organizational skills to multi-task and meet deadlines as needed；

必须具备良好的组织能力，能够同时处理多项任务，并能按时完成指定任务；

6. Be able and willing to travel；

能够并愿意出差；

Heidolph Instruments Shanghai Limited is the subsidiary of Heidolph Instruments GmbH & Co. KG, which is a German company. We are searching for a competitive an experienced Sales Controller. The sales Controller will be responsible for sales controlling, planning, etc. Drive digitalization in the daily operation, including the introduction of new tools and models to automate reporting and other day-to-day activities.

海道尔夫仪器设备（上海）有限公司是德国Heidolph Instruments GmbH＆Co. KG的子公司。 我们正在寻找具有竞争力的、经验丰富的Sales Controller，以确保销售效率及管控。 Sales Controller将负责销售控制、计划、数据分析等。在日常运营中推动流程数字化，包括引入新的工具和模型来提升报告品质和可读性。应该具有良好的战略思考和数据分析能力。

1. Responsible for planning, analysis and control in the KPIs related to sales;

负责与销售相关的KPI的计划、分析和控制；

2. Develop and monitor operational metrics to measure the business segment’s performance and efficiency. Communicate to management recommended solutions for improvement；

制定和监控运营指标以衡量业务部门的绩效和效率。与管理层沟通建议的改进解决方案；

3. Maintain and update planning models, tools and processes to reflect current and future changes to the business as new information is acquired;

维护和更新计划模型、工具和流程，以反映当前和未来的业务变化；

4. Prepare timely and accurately, annual budgets/monthly forecasts (bottom-up approach). This includes detailed analysis of fluctuations and variances as compared to the actual results or previous forecast；

及时准确地准备年度预算/月度预测（自下而上的方法）。这包括对与实际结果或先前预测相比的波动和差异的详细分析；

5. Develop and monitor project cost planning, and forecast preparation, tracking of actual versus planned project costs and updating of project templates on a monthly basis；

制定和监控项目成本计划、预测准备；跟踪实际项目成本与计划项目成本，并每月更新项目模板；

6. Support the review and update of operational procedures according to audit requirements；

支持根据审计要求对操作程序进行审查和更新；

7. Direct support in both bid management as well as customer/vendor claim management, including creation of supporting documentation (ie. Contractual review) and negotiations；

直接支持投标管理和客户/供应商索赔管理，包括支持文件的创建（即合同审查）和谈判；

8. CRM implementation and maintain；

CRM实施与维护；

9. Fully understand and support sales assistant and supply chain specialist on tools development;

充分理解销售助理和供应链专员的日常工作，并为他们开发合适的工具；

1. Bachelor’s degree in Accounting, Finance or equivalent experience education background;

会计、金融专业本科学历或同等学历教育背景；

2. 3+ years of Sales Controller experience；

3年以上的Sales Controlling 经验（必须）；

3. Proficiency in English；

精通英语（必须）；

4. Advanced knowledge of processes such as CRM, ERP and MS Office products (Excel, Word, PowerPoint, Access, Outlook)；

精通CRM、ERP和MS Office（Excel、Word、PowerPoint、Access、Outlook）；对销售报表、销售数据的控制和分析有丰富的知识；

5. Experience with developing reporting tools with VBA；

有使用VBA开发报表工具的经验（必须）；

6. Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges；

善于学习，能够同时处理多个任务，保持专注并适应各种挑战；

7. Strong interpersonal, oral and written communication, and presentation skills；

良好的人际交往、口头和书面沟通及表达能力；

8. Minhang district is preferred；

居住上海市闵行区优先；